Introduction

This Privacy Policy explains how OZVictoriaLottery ("we", "our", or "us") collects, uses, and protects your personal information when you use our website, services, or interact with us in any way. We respect your privacy and are committed to protecting your personal data.

By using our website and services, you consent to the data practices described in this policy. Please read this policy carefully to understand how we handle your information.

Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Information

  • Full name
  • Date of birth
  • Contact details (email address, phone number, physical address)
  • Government-issued identification (for age verification and prize claims)

Account Information

  • Username and password
  • Account preferences and settings
  • Transaction history

Technical Information

  • IP address
  • Browser type and version
  • Device information (type, operating system)
  • Cookies and similar tracking technologies
  • Login information and session data

Usage Information

  • Pages visited on our website
  • Time spent on our website
  • Games played and preferences
  • Interaction with our services

How We Collect Your Information

We collect information about you through:

  • Direct interactions: Information you provide when you create an account, purchase tickets, play games, claim prizes, contact customer support, or complete forms on our website.
  • Automated technologies: When you visit our website, we may automatically collect technical information about your device and browsing actions through cookies and similar technologies.
  • Third parties: We may receive information about you from third-party service providers, such as identity verification services, payment processors, or analytics providers.

How We Use Your Information

We use your personal information for the following purposes:

  • To create and manage your account
  • To provide our lottery services, including processing ticket purchases and prize claims
  • To verify your identity and age (as required by gambling regulations)
  • To process payments and prevent fraudulent transactions
  • To communicate with you about your account, transactions, and our services
  • To provide customer support and respond to your inquiries
  • To send you updates, promotional offers, and marketing communications (where you have opted in)
  • To improve our website, products, and services
  • To ensure compliance with legal and regulatory obligations
  • To detect and prevent fraudulent activities and security breaches

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Performance of a contract: Processing necessary to fulfill our contractual obligations to you when you use our services.
  • Legal obligation: Processing necessary to comply with our legal and regulatory obligations, including age verification and anti-money laundering requirements.
  • Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, service improvement, and marketing.
  • Consent: Where you have given us explicit consent to process your data for specific purposes, such as marketing communications.

Data Sharing and Disclosure

We may share your personal information with:

  • Service providers: Third-party vendors who perform services on our behalf, such as payment processing, identity verification, customer support, and IT services.
  • Regulatory authorities: Government agencies and regulatory bodies when required by law or for compliance purposes.
  • Business partners: Trusted partners who help us deliver our services or provide additional benefits to our customers.
  • Legal entities: In response to legal proceedings, court orders, or government requests.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Security

We have implemented appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of sensitive data
  • Secure networks and firewalls
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Staff training on data protection and security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For accounts with activity, we typically retain personal information for the duration of your relationship with us, plus a reasonable period afterward for record-keeping purposes. For inactive accounts, we may retain certain information to comply with our legal obligations (for example, tax and gambling regulations may require us to keep certain transaction records for a specified period).

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request copies of your personal information that we hold.
  • Rectification: The right to request that we correct any inaccurate or incomplete personal information.
  • Erasure: The right to request that we delete your personal information in certain circumstances.
  • Restriction: The right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: The right to request that we transfer your personal information to another organization or directly to you.
  • Objection: The right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before responding to your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist in our marketing efforts.

Cookies are small text files stored on your device that help us recognize you and remember certain information about your visit. You can control cookies through your browser settings, but disabling cookies may limit your ability to use some features of our website.

We use the following types of cookies:

  • Essential cookies: Required for the basic functionality of our website.
  • Analytical/performance cookies: Help us improve our website by collecting information about how you use it.
  • Functionality cookies: Remember your preferences and settings.
  • Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant advertisements.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Privacy Officer
OZVictoriaLottery
Email: privacy@ozvictorialottery.com
Phone: 1800 123 456
Address: 123 Collins Street, Melbourne, VIC 3000, Australia

We aim to respond to all legitimate requests within 30 days.